Refund policy
Your satisfaction is our top priority at Manna's Dough, and we want you to have complete peace of mind when shopping with us. If for any reason our products don't meet your expectations, we offer a straightforward refund process within 30 days of your purchase. Here's how it works:
Refund Request Process:
Refund Request Process:
- Contact Us: Reach out to our customer support team within 30 days of receiving your order. You can contact us at mannaplaydough@gmail.com or reach out to us on Instagram @mannas_dough
- Provide Reason: Please let us know the reason for your refund request. Your feedback is valuable to us, and it helps us improve our products and services.
- Confirmation: Once we receive your refund request, we will review it promptly. We may reach out to you for further details if necessary.
- We will arrange a convenient pickup of the products from your location. You won't have to worry about returning the items to us; we'll take care of it!
Refund Process:
- After we have received the returned items, we will proceed with the refund process.
- You will receive a full refund for the purchase price of the returned products.
- Please allow up to 2-4 working days for the refund to be processed after we have received the returned items.
- The refund will be issued via paynow/paylah or bank transfer. Shipping charges, if applicable, are non-refundable.
- Refunds are typically processed swiftly, but it may take some time for the credit to reflect on your bank or credit card statement.
- If you have any questions or concerns about our refund policy or need assistance with the process, please don't hesitate to contact our customer support team. Your satisfaction is our commitment, and we're here to make sure you have the best experience with Manna's Dough.